ServiceNow Experts

Subject Matter Experts in all ServiceNow areas

Plat4mation is a dedicated ServiceNow partner, therefore we believe that we should support our clients with implementation of every module the platform has to offer.

Over the last couple of years, ServiceNow has been rapidly entering IT and Business areas with their powerful new modules. Within IT, new modules are released in the areas of IT Operations Management (ITOM), Project and Portfolio Management (PPM), Agile Development, Governance, Risk & Compliance (GRC), Security Operations (SecOps), Software Asset Management (SAM), and many others.

Outside IT, ServiceNow is focusing on delivering functionality to support HR Service Delivery and Customer Service Management. Plat4mation is constantly hiring Subject Matter Experts (SME’s) in all ServiceNow areas to ensure that we offer world class services to complement world class functionality. So, we can support you wherever you want to go on your ServiceNow journey.

IT Service Management

IT Service Management (ITSM) is at the heart of the ServiceNow platform and is our ‘bread and butter’. We have implemented all ITSM processes in large, medium and small enterprises. We employ many ITSM Subject Matter Experts and have proven implementation accelerators. Read about our implementation best practices. In case you would like our assistance in quickly implementing ITSM in your organization based on best practices that will maximize the use of the available functionality ServiceNow has to offer, please get in touch.

IT Operations Management

The goal of the IT Operations Management (ITOM) modules is to gain control over your IT Infrastructure and reduce service outages. Our team of infrastructure experts have vast knowledge and experience implementing ServiceNow ITOM modules for Discovery, Service Mapping, Event Management, Cloud Management and automation. Our close ties to the ServiceNow ITOM Product team ensures our product knowledge is always up-to-date and no challenge is too great.

After you gain control over your infrastructure, the next logical steps are to implement ServiceNow SecOps and Software Asset Management modules. Our team of experts will assist you to get maximum value from these modules. As a result, this will lower external security threats and associated response times. It will also ensure that you can control Software costs and prevent penalties from software vendors due to incompliance.

IT Business Management (Agile Development and Project Portfolio Management)

Plat4mation is responsible for some of the largest implementations of Agile Development and Project Portfolio Management (PPM) in the Netherlands and the United Kingdom. We have a team of knowledgeable and enthusiastic PPM Consultants that can guide your entire Agile transition and/or PPM journey. Many apps in the ServiceNow Store, such as Agile4U, Scrumboard4U, Kanban4U, Graphs4U and Roadmap4U are a testimony to our technical skills and Subject Matter Expertise. We are proud to say: ‘We love PPM’.

Performance Analytics, Reporting and Dashboarding

Implementing the modules to support IT and business processes is not enough. Companies are continuously seeking to improve their processes, customer satisfaction and to drive down the costs, therefore they need to be able to monitor process effectiveness. ServiceNow offers a powerful reporting module, as well as advanced capabilities through Performance Analytics. Plat4mation strategically invested in building world class Performance Analytics/Business Intelligence competency. We are the global leader in Performance Analytics and are proud to say that we implemented Performance Analytics at more than 65 of the largest ServiceNow (lighthouse) customers across the globe. Based on our reporting experience, we developed a Store App: Graphs4U. This will ensure ServiceNow data can be visualized in line with the Style Guide of your company, to better meet the expectations of your leadership team.

Governance, Risk and Compliance / GDPR

We implement best practice ITSM processes following the ITIL methodology, according to COBIT and in line with ISO or ISEA 3402. We also implement ServiceNow’s Governance, Risk and Compliance modules to ensure you adhere to internal and external policies. In the area of GDPR (AVG), we developed a ‘Scoped Application’ that assists our clients to get the correct workflows and functionality in place to perform ‘PIA assessments’, report ‘Data Breaches’ and setup your ‘Register of Processing’. Large banks and government agencies entrust us in implementing these capabilities to avoid in-compliance and GDPR penalties.

HR Service Delivery

ServiceNow offers functionality that provides your employees a single ‘System of Interaction’ that will allow employees to easily engage with their HR Department. Our HR-aligned specialists will assist you to quickly setup and configure an Employee Self Service Portal, HR Service Catalog and advanced HR Service Delivery workflows. We use implementation accelerators as well as past experiences to develop capabilities to; support on-boarding, off-boarding and relocation workflows, expense reimbursement, manage training curriculum and certification registers, performance feedback, manage vacancies, and much more! For HR Case Management, we offer a complete methodology that ensures we implement a best practice capability and ServiceNow configuration, quickly and affordably. Read about our implementation best practices here.

Customer and Field Service Management

Plat4mation is rapidly expanding their experience around Customer Service Management by implementing the modules, hiring personnel with experience from other CSM software vendors and building up our implementation best practices. We know how to integrate with various channels (including mobile App-chat and social media), set up your master data (e.g. customers, service contracts, SLA’s), and provide Service Portals that maximize User Experience and drive down your service cost. We have assisted one of the largest IT Managed Service Providers in Europe by implementing a Field Service Management capability. To enable Field Engineers to work in locations without Internet Services, we also developed a mobile Application with Offline capability.

Facility en Enterprise Service Management

Ever since Plat4mation was started in 2013, we have worked on implementing capabilities and ServiceNow Applications, specifically to support Facility Managers. Examples are: Rooms4U, Cubicles4U and Reservations4U. We understand that Facility Managers need the ability to steer a multi-vendor landscape to ensure periodic maintenance and ad-hoc services are carried out. Specifically, in retail, complexity enhances due to the number of shops and large geographical coverage. Our Facility Management experts can guide you to successfully implement ServiceNow to streamline facility processes, enhance vendor control and improve your colleagues’ satisfaction.

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Work at Plat4mation

We are currently expending our team and are looking for candidates in both the Netherlands and Belgium to achieve amazing things together.