ServiceNow Experts

ServiceNow: a powerful platform for your organization

We live in a fast-paced world – we can get things done with a simple click of a mouse or with a swipe of our finger. But at work manual processes are still slowing us down. With ServiceNow you can replace unstructured work patterns with intelligent workflow automation. Improve service levels, give valuable time back to employees so they can focus on what they are good at, and enable your organization to work fast to stay competitive.

Extend to Enterprise Service Management

Employees need to interact with internal departments – like HR, Facility, Procurement, Legal, IT and more – to ensure they can successfully do the work they are hired to do. In many large organizations, finding the best communication channel to get in touch with other internal departments is a difficult task. Each department has their own telephone number, group mailbox, a portal, or a Word document that needs to be downloaded from the company intranet.

The ServiceNow platform is built to create a more consumerized experience for your customers and employees which makes it easy for them to request services, automate routine tasks or interact with other departments. ServiceNow improves the overall customer service experience as well as making it easy to collaborate and automate actions across the enterprise. By adding advanced service intelligence and Machine Learning capabilities it is possible to improve your services continuously, while driving down costs.

In other words, ServiceNow provides a platform for all internal service departments to expose the services they offer to employees. For example, employees can use ServiceNow to create a purchase request to hire a recruiter, book a meeting room for a job interview, ask for a contract review by Legal, initiate the onboarding of a new employee at HR, and request a new iPhone from IT. Your employees want immediate access to services, which ServiceNow makes possible.

ServiceNow Solutions

ServiceNow offers a combination of world class software solutions (SaaS), the ability to quickly configure every business application (aPaaS) and is hosted on enterprise grade infrastructure (IaaS). The first software solutions (or modules) offered by ServiceNow were meant to support IT Service Management (ITIL) Processes. Currently, the platform offers a range of software modules such as:  (Strategic) IT Project and Portfolio Management (PPM), Agile Development, IT Operations Management (ITOM), IT Security Operations (SecOps), Governance, Risk  & Compliance (GRC) and many more modules to support enterprise processes. This unique combination of modules, offered in a platform, provides IT leaders the capabilities to manage their entire IT organization from a single platform.

Originally conceived as a Rapid Application Development Platform as a Service (in short aPaaS), ServiceNow enables you to quickly configure existing Out-Of-The-Box functionality and develop new business applications (Apps). This capability also enables the rapid development of powerful software modules outside IT in the field of HR Service Delivery, Facility Management and Customer Service Management.

Leader in IT Service Management

For the fourth time in a row, ServiceNow is ranked as the leader in IT Service Management tools by Gartner research institute. If you are looking to implement an IT Service Management solution, and would like to choose for a ‘best of breed’ platform, ServiceNow is your best option. Besides providing modules for the standard ITIL processes, the powerful CMDB, advanced reporting and automation capabilities make ServiceNow stand out from the pack.

Improve customer satisfaction with Customer Service Management

Servicing customers in a structured manner is not a discipline that is confined to internal Service Departments. Organizations also require Service Management processes to streamline communications with their customers. Making customers happy and satisfied, means that they have the resources to consume the services they are entitled to by submitting requests, asking questions and track progress. Customers expect that they are informed pro-actively when services have planned maintenance or are temporarily unavailable. ServiceNow provides this Customer Service Management functionality to support the complete customer journey to improve customer satisfaction, retention and bottom line financial performance.

The only platform providing support for all IT4IT processes

Besides providing best of breed functionality for IT, Customer and Enterprise Service Management, the ServiceNow platform provides several additional modules specifically for IT departments. These modules provide a complete coverage for the IT Value Streams and IT Support Activities. A framework that lays out these processes is IT4IT, created by The Open Group.

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