References

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Swiss RE: Rooms4U

The challenge Swiss Re is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. With 60 offices around the world, it can be difficult to keep track of all the room reservations, including the possibility of ordering catering and IT or AV support. Swiss Re is working to decommission their […]

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NXP: Planboard

The challenge With over 31,000 employees in more than 33 countries, planning and scheduling can be a huge challenge for NXP. Realizing a single and up to date overview of open tasks and assignments between teams using the ‘follow the sun’ principle and the handover of these tasks can therefore be very hard to achieve. […]

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NN Investment Partners: Agile4U

NN Investment Partners (NNIP) is a Netherlands-based asset manager. An active manager for institutional and individual investors around the world. The challenge NNIP is transitioning into becoming an Agile/DevOps organization and therefore selected ServiceNow to support their IT Value Cycle. The ServiceNow platform provides a complete set of modules to support their end-to-end processes, but […]

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Schwarz gruppe/SITIOS: Kanban4U

The challenge SITIOS is the IT and Operations department of Schwarz Gruppe, one of the largest retailers in the world. They adopted a Kanban way of working that is supported by the ServiceNow platform in order to decrease processing time, deliver services quickly and create transparancy by providing insights to the business. To ensure users […]

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DWP: Roadmap4U

The challenge The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 18 million claimants and customers. The UK DWP has a large Digital […]

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European Stability Mechanism: Facility Management

The challenge The European Stability Mechanism selected ServiceNow to support their IT Service Management operations. Convinced of the power of the platform they investigated the possibilities of using ServiceNow to support their Facility Management organization as well. They had an explicit need for a room and workplace reservation solution. The solution After a formal RFP […]

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Schuberg Philis

The challenge Schuberg Philis won an outsourcing deal to support a client to gain control over their critical business processes. In many cases, the IT Services supporting a business process were outsourced to multiple IT Managed Service Providers. This situation lead to reduced transparency with resulting difficulties, such as when trying to understand the root-cause […]

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ING: Connector4U

The challenge ING WorkPlace Services (WPS) is responsible for providing workplaces to their global workforce. A large part of service delivery is outsourced to external Managed Service Providers that use their own ITSM systems to ensure tickets and requests are efficiently completed. ING end-users (employees) from various locations contact their local support desks for questions […]

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Lamb Weston: Rooms4U

The challenge Lamb Weston is a world leading brand in high quality potato products and is sold in over 100 countries around the world. The challenge of Lamb Weston was to find a way to make meeting room reservations more efficient, preventing double bookings and frustrations while reducing time. Visitor registrations and booking rooms were […]

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ING Belgium: HR Service Delivery

The challenge One of the HR Priorities of ING Belgium is to build the HR foundations of the future, which should enable amongst others to realize our Think Forward strategy. To build these foundations, ING need to develop tools to move HR towards “extremely digital, and extremely personal”. ING’s HR needed a sustainable and standard […]

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Technology as an enabler of transformation

Organizations usually start out small when they adopt an agile methodology and way of working. As affinity grows and teams start to perform more effectively...
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ITSM versus DevOps: which side are you on?

In the IT industry, there are a lot of different opinions concerning ITSM and DevOps. Most of the time you choose one side – you are an ITIL or DevOps driven organization.
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Realizing cultural change in organizations made easy with serious gaming

The transition to an increasingly digital economy has forced many organizations to review their way of working.
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DevOps: increase customer value and reduce the time-to-market

Today’s IT departments are facing greater challenges than ever. Employees expect 24/7 availability of IT services and development must be done quickly with the intention of reducing the time-to ...

Apps – Accelerate deployment of applications and integrations

IT and application development are facing an increasing demand for new applications from users across the organization.

ServiceNow: a standard platform with the ability to quickly and easily build business apps for unique business processes

ServiceNow offers a powerful, secure and user-friendly platform in which all the work and information can be brought together. We quite often observe that employees currently manage their work using...

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