Knowledge

IT Operations Management Lunch, Learn & Celebration!

Join the IT Operations Management Lunch, Learn and Celebration event with Plat4mation

Join Plat4mation and ServiceNow to learn how you can use ServiceNow to improve availability of your IT services, whilst decreasing the costs to “Keep the lights on”. Reduce effort to maintain an accurate CMDB by using Discovery, minimize Mean Time to Repair incidents by knowing which IT component is failing, automate responses to events to allow auto-remediation and prevent outages from occurring.

During this interactive session, Plat4mation and ServiceNow will join forces and share their best practices with you. In the Business Track, we will tell you about proven methodologies to realize tangible benefits with IT Operations Management. In the Technical Track, you will gain hands-on experience through a ‘learning by doing’ session, where we will focus on Discovery, Service Mapping, Event management and Orchestration.

Before these tracks you are invited for a business lunch at Plat4mations new office in Utrecht. During the lunch, you can meet with your peers to share your thoughts and experience, as well as meet with ServiceNow and Plat4mation representatives. After these tracks, you are invited to join us for some drinks to celebrate our recent move to the new Plat4mation office (which is located close to the train station).

Agenda

12:00 Registration & Business Lunch
13:00 Welcome & Introduction
13:15  IT Operations Management Technical Overview
14:00 Technical Track

  • Deep Dive: Discovery
  • Deep Dive: Service Mapping
  • Deep Dive: Event Management
  • Deep Dive: Orchestration and Auto-remediation

14:00 Business Track

  • Deep Dive: Defining the ITOM Value Case
  • Deep Dive: Scoping and phasing your ITOM project
  • Deep Dive: Pitfalls and Critical Success Factors when implementing ITOM

17:00 Ask the experts, networking drink & celebration drinks!
19:00 End Event

Location

Plat4mation
Arthur van Schendelstraat 650
3511 MJ Utrecht

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